FAQs

FREQUENTLY ASKED QUESTIONS

Ordering & Account

How do I create an account?

Click “My Account / Order Status” at the top right of the site, enter your email address, and select “I am a new customer.” Follow the prompts to finish setup. Your information is never sold and is kept private — see our Privacy Policy for details.

How do I edit my account information or reset my password?

Click “My Account / Order Status” at the top right of the site to update your account details. If you’ve forgotten your password, use the “Forgot your password?” link on the login page and a reset email will be sent to you.

How do I check my order or tracking status?

Click “My Account / Order Status” at the top right of the site to view your order history and tracking numbers.

How do I change quantities or cancel an item in my order?

Go to “My Account / Order Status” and use the “Change quantities / cancel orders” link. Note: once an order has begun processing or has shipped, it can no longer be edited.

My order shows as delivered, but something is wrong (missing item, wrong item, or missing parts) — what do I do?

First confirm tracking shows all packages as delivered. If it does and there’s still an issue, please contact customer service and we’ll help sort it out.

When will my order ship?

Ship times depend on item availability — check the individual product page for details. Once your order ships, you’ll receive a confirmation email with tracking information within 24-48 hours.

When will my backorder arrive?

Backordered items depend on our suppliers’ restock timing, which we can’t always predict in advance. We’ll ship as soon as stock arrives.

How much is shipping, and when will my order ship?

Shipping cost is calculated automatically at checkout based on your chosen shipping method — just add items to your cart and proceed to checkout to see your options and pricing. Orders ship after payment is received; timing depends on item availability.

What are my payment choices?

We accept major debit and credit cards, including Visa, Mastercard, and Discover. Orders ship only after payment has been received.

Do you ship to my country?

During account signup, you’ll be asked for your shipping address, including country. If your country doesn’t appear in the dropdown, we’re unable to ship there at this time.

What is your warranty?

All ODIN Works products are backed by a Lifetime Warranty and 100% Satisfaction Guarantee. If your product is found to be defective, we will repair or replace it free of charge for the life of the part.

What is your return/exchange policy?

We accept returns and exchanges within 30 days of the original invoice date. Items must be unused and in their original packaging — we cannot accept items that have been modified, altered, or damaged. Custom order items are non-refundable and, if accepted, are subject to a 25% restocking fee.

How do I request a return, exchange, or warranty claim?

Contact us by phone at 208-906-1405 or through our contact form with your order details and a description of the issue. For warranty or return requests, we may ask you to complete an RMA form with your order number, purchase location, and issue description. You’ll hear back from us within 1-2 business days.

I received the wrong product.

Contact us at 208-906-1405 or through our contact form within 72 hours of receiving your order.

Do I have to pay sales tax?

Sales tax only applies if you’re located in the same state as our warehouse.

I have a question about my charges, or need a copy of my invoice.

Visit “My Account / Order Status” to review your order history and print invoices. If something still looks off compared to your financial records, contact customer service for help.

When will my credit appear, or my card be charged?

Credits typically post within 7-10 business days of us receiving your returned item(s). Your card is charged within 24 hours prior to shipment.

Is my information safe with you?

Yes. Our site is protected with SSL encryption, the industry standard for internet security, and we never sell your information to other companies. See our Privacy Policy for full details.

How do I contact you?

Phone: 208-906-1405

Mailing Address: ODIN Works, 11350 W Executive Drive, Boise, ID 83713.

Email us through our website’s contact form.



TECHNICAL QUESTIONS?

Running into a technical issue or have a question about one of our products? Visit our How-To page for helpful guides, product information, and solutions to some of the most common questions.

HOW-TO PAGE →